About
We will help you delight your customers through driving operational excellence and getting ahead of the competition
Richard is the founder of OPAL Operational Excellence and a highly accomplished professional with extensive experience across the military, retail, and large charitable sectors.
His background in the Royal Navy has honed his leadership, strategic thinking, and problem-solving abilities, enabling him to navigate complex challenges with precision. Transitioning into the retail sector with Waitrose, Richard developed and executed successful business strategies that enhanced operational efficiency, consumer engagement, and long-term profitability.
At the National Trust, Richard played a key role in forging strategic partnerships and implementing innovative initiatives that contributed to the organisation’s financial growth and sustainability. His expertise extends to organisational health assessments, strategic workforce planning, and embedding sustainability into operational and business strategies.
Through OPAL Operational Excellence, Richard continues to drive transformation by focusing on sustainable growth, operational efficiency, and people-centric strategies that foster resilient and high-performing organisations.
Our Mission
Our mission is to be the catalyst of business change to empower growth. We will do this by being powered by our values, building outcomes driven by the customer and always being forward facing (future fit).
Our Vision
Our vision is to empower businesses and their leaders to work smarter and more effectively by leveraging operational excellence methodologies that deliver positive outcomes and increased profitability.
Our Values
Sustainable
All of our work has ethics and sustainability at its heart
Arms Wide
We will be open and honest, delight your teams and deliver real tangible change
Inquisitive
We will go beyond your expectations by being brave
Fun
Make every session count through EQ led discussions and facilitation
Impression
We promise to embrace change and leave memories and stories that teams and individuals will remember and share